Closing the customer feedback loop
Harvard Business Review 12/1/2009
by Rob Markey, Fred Reichheld and Andreas Dullweber
In a resource-challenged economy, empower your frontline employees to respond fast.
Chic is out, cheap is in
Far Eastern Economic Review 11/23/2009
by Hiroshi Makioka
Japan's economy once again is growing, albeit slowly, but the road back from the nation's longest recession since World War II is rocky. With the job market still unsettled and the Yen dropping in value, wary consumers are not returning to their old shopping habits. A different breed of Japanese consumer has emerged and may be here to stay.
Growth in a slower-growth China
Far Eastern Economic Review 9/30/2009
by Bruno Lannes, Kevin Chong and Mike Booker
For retailers and consumer products companies, capturing one's share of a slower-growth China starts by understanding that competitive position and industry stability dictate how to plot your moves. And as growth accelerates, it requires carefully seeking out the pockets of opportunity that have replaced a booming free-for-all.
Falling profits signal radical changes for retail banks
The Times 9/29/2009
by Matt Symonds
Over the past two decades, leading retail banks enjoyed significant returns on equity, but profits are apt to shrink across all key lines of business over the next three or four years. To claw back lost earning power, banks will need to consider radical changes.
Private equity firms sharpen their focus
South China Morning Post 9/21/2009
by Vinit Bhatia and Chul-Joon Park
Asia's private equity markets have not been crushed by the downturn that has dried up deal flow in Europe and North America, but they have been transformed by it nonetheless. The relatively mild decline has intensified competition, and firms recognize the need for stronger teams and deeper industry expertise.
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